Refund policy

Our coffee is food, so we can't accept returns on opened bags. Here's how we handle everything else.

Damaged or wrong orders

If your order arrives damaged, or we sent you the wrong thing, email info@kribicoffee.com within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a refund, whichever you prefer.

Merchandise

Unopened, unused merchandise can be returned within 30 days of delivery for a refund. Email info@kribicoffee.com with your order number to start a return. Return shipping is paid by the customer unless the return is because of our mistake.

Subscriptions

You can skip, change or cancel your subscription anytime from your account before your next charge date. Orders that have already been charged follow the rules above.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to post it.

Questions

Email info@kribicoffee.com or call (708) 835-6554.

Last updated: September 23, 2026